FAQ ( Frequently Asked Questions )

Find answers to the most frequently asked questions about orders, shipping, returns and our products. If you still need assistance, our support team will be happy to help.

How long does shipping take?

Orders are typically delivered within 2–6 business days across Europe. International deliveries may take slightly longer depending on the destination.

Do you offer free shipping?

Shipping costs are calculated at checkout based on your delivery location and selected shipping method.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number and a link to follow your delivery in real time.

What is your return policy?

You may request a return within the specified period after receiving your order. Items must be unused and returned in their original packaging.

Who covers return shipping costs?

If the product has a manufacturing defect, we will cover the return shipping costs. For exchanges or returns due to change of mind, return shipping is the responsibility of the customer.

Do your products come with a warranty?

We stand behind the quality of our products. If you receive a defective item, please contact our support team for assistance.